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STORE POLICY

Shipping Policy

SHIPPING POLICY

Thank you for your interest in my artwork. To ensure a smooth and reliable shipping experience, please review the following shipping policy guidelines:

  1. Shipping Destinations: I am based in the Netherlands and offer shipping to destinations within Europe and internationally.

  2. Processing Time: Once your order is confirmed and payment is received, I will carefully prepare and package your artwork for shipment. Please allow 2-3 business days for processing before the item is ready for dispatch.

  3. Shipping Methods: I use reputable shipping carriers to deliver your artwork safely and efficiently. The shipping method will depend on the destination, size, and value of the artwork. I typically use tracked and insured services to provide added security and peace of mind.

  4. Shipping Costs: Shipping costs will vary depending on the size, weight, and destination of the artwork. The shipping cost will be calculated and displayed during the checkout process. Please note that any applicable customs duties, taxes, or fees imposed by the destination country are the responsibility of the buyer.

  5. Estimated Delivery Times:

    • Europe: Estimated delivery within 3-7 business days from the date of dispatch.

    • International: Estimated delivery within 7-14 business days from the date of dispatch, depending on the destination and customs processing times.

Please note that these are estimated delivery times, and actual delivery may vary depending on factors beyond my control, such as customs clearance or unforeseen delays.

  1. Order Tracking: Once your artwork is shipped, I will provide you with a tracking number, if available, so you can monitor the progress of your shipment. You can use the tracking number to track your package on the carrier's website.

  2. Packaging: I take great care in packaging your artwork to ensure its safe transit. Each piece is securely wrapped and protected using industry-standard packaging materials to minimize the risk of damage during transportation.

  3. International Customs: For international shipments, please be aware that customs authorities may inspect and impose additional duties, taxes, or fees on the artwork. These charges are beyond my control, and the buyer is responsible for any customs-related expenses or compliance requirements.

  4. Damaged or Lost Shipments: In the unfortunate event that your artwork arrives damaged or is lost during transit, please contact me immediately. I will work with you to resolve the issue promptly, either by arranging a replacement or providing a refund, depending on the circumstances. Please note that photographic evidence of the damage may be required for insurance claims.

  5. If you have any further questions or special shipping requests, please feel free to contact me before placing your order. Your satisfaction and the safe arrival of your artwork are of utmost importance to me.

Returns Policy

RETURNS POLICY

Thank you for considering a purchase from my collection of paintings. Your satisfaction is important to me, and I want you to be happy with your artwork. Please review the following return policy guidelines:

  1. Returns: If for any reason you are not completely satisfied with your painting, you may return it within 14 days of receiving it.

  2. Condition: The artwork must be returned in its original condition, undamaged, and with all original packaging.

  3. Notification: Before initiating a return, please notify me via email or phone within the 14-day return period to inform me about the reason for the return.

  4. Return Shipping: The buyer is responsible for the return shipping costs, including appropriate packaging and insurance to ensure the safe return of the artwork.

  5. Refund: Upon receiving the returned artwork and verifying its condition, a refund for the purchase price will be issued within 5 business days. The refund will be processed using the original payment method.

Please note that this return policy applies to purchases made directly from me as the artist. If you have purchased the artwork through a third-party gallery or platform, their return policy may apply instead.

I appreciate your understanding and cooperation. If you have any further questions or concerns regarding returns or any other inquiries, please don't hesitate to contact me.

Payment Methods

PAYMENT METHODS

PAYPAL is the preferred payment 

Offline payments/cash can be arranged when local

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